terms & conditions...

Bookings

Before submitting any booking applications, any new potential exhibitors should ensure that their work has been approved by The Makers Markets. Please send us either sample images of your work or a link to your website by e-mail for approval.
(Bookings applications will not be accepted if your work has not been approved).

Booking applications will only be considered from approved exhibitors and are on a first-come, first served basis.

Booking applications can only be considered if we have receive a full payment along with a completed booking application form.

A booking is not confirmed until you have received a confirmation e-mail from us.

You are required to pay the full amount at the same time as submitting your completed booking application form. You will be directed to the online payment page immediately after you submit your form.

The full payment amount is indicated in the event description on the 'Book Now' page.

All bookings are non-transferable (between events and/or exhibitors).

The Makers Markets accept no responsibility for technical problems which lead to delay or failure of payment.

The Makers Markets reserve the right to refuse any application which does not meet with our specified criteria, without explanation and promptly return the full fees received.

By providing an exhibitor photo, you are agreeing to this being used in promotional material.

Cancellation Policy

In line with the current 'Distance Selling Regulations (2000)', exhibitors have a cooling-off period in which they can withdraw from the contract for any reason. The cooling-off period begins as soon as we receive the payment to confirm your booking. The cooling-off period ends seven working days after the day the payment was received.

On cancellation of a booking, for any reason, within the cooling-off period, The Makers Markets will refund the full amount received.

Any cancellations, for any reason, out-with the cooling-off period, and up to two calendar months before the event, will forfeit a booking fee of £25.00. In this instance, a refund will be made less the booking fee.

Any cancellations, for any reason, within two calendar months of the event, will forfeit the full amount paid.

Cancellations must be made by in writing as soon as possible by sending us an e-mail. We will then confirm receipt of your e-mail and booking cancellation.

In the event that The Makers Markets are required to refund any payments, these will be issued via PayPal only. (This may require the recipient to create a PayPal account to claim their funds)

The Makers Markets reserve the right to refuse future booking from exhibitors who do not attend an event they have booked, without notifying us.

Non-attendance will forfeit the full amount paid, and may affect future bookings.

Items for sale

All items on display must be handmade by the exhibitor. If the stallholder on the day is a chosen representative, The Makers Markets must be notified prior to the event.

Only the items/crafts detailed on your booking application form may be displayed at the event.

We reserve the right to ask you to remove any items from your display which you have not detailed on your booking form and/or have not been approved.

Any exhibitor wishing to sell confectionery items must have a valid Food Hygiene Certificate.

Public Liability Insurance

It is highly recommended that each exhibitor has their own Liability Insurance. No responsibility will be taken by The Makers Markets for any damage, accidents caused or theft of personal possessions.

On the day

If you are going to be late on the day, please telephone The Makers Markets as soon as possible. Our contact number is 07584 484 268.

There will be no admittance to the venue hall before the stated set-up time.

On arrival, The Makers Markets will take a register and inform you of your allocated stall location. The Makers Markets plan the allocation of spaces carefully, prior to each market. Under no circumstances should there be any request to switch tables.

On arrival at the venue, please familiarise yourself with the Fire Exits.

If an exhibitor has not arrived a the venue ten minutes before the event start time and has not notified The Makers Markets, the allocated table will be removed from the hall. No admittance will be permitted after this time and the full amount paid will be forfeited.

Please do not move your table. The tables have been set out to provide entry and exit spaces for each exhibitor to access their stall and to provide as much room as possible for visitors to make their way round the hall.

Strictly nothing is to be attached/stuck to the venue walls! Exhibitors will be held responsible for any damage that they cause to the venue or property of The Makers Markets. Should there be any significant damage, the exhibitor will be charged for the full cost of repair or replacement, and will be refused future bookings.

A 6ft table and chairs will be provided.

All stalls must be well presented and covered with a floor-length cloth.

Any additional free-standing displays must fit within or behind the allocated 6ft table space you have paid for.

As exhibitors are limited to the allocated 6ft table space, you may wish to book an extra space to ensure adequate room for any additional free-standing displays.

Due to Health & Safety reasons, strictly no items are to be left/displayed at the sides of or in front of the stall.

Strictly no packing away before the advertised closing time! Any exhibitor found packing up early will be refused future bookings!

Please make sure you dispose of your own rubbish and ensure that your allocated space is left clean and tidy.

Electricity

If you require electricity, please indicate this on the booking application form.

Electricity is free of charge but must be requested in advance as there is limited availability at each venue. The Makers Markets will endeavour to accommodate all requests for electricity, however it will be provided on a first-come first-served basis.

Access to electricity is limited and we cannot guarantee that there will be a socket directly at your table. If you do require electricity, please bring your own extension cable of at least 3 metres.

All electrical equipment used must comply with current Safety Legislation.

All risks associated with the use of any electrical equipment brought onto the premises by exhibitors rests entirely with themselves. We will not allow any trip hazards i.e. loose cables in walkways, on the floor.

Other

In the unlikely event of a market being cancelled or the venue becomes unavailable due to circumstances out-with our control, we will inform all participating exhibitors at the earliest opportunity and try to arrange an alternative date. If this is not possible, full refunds will be issued.

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